Privacy Policy

Introduction

Multix Technologies Ltd. ("the Company", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

This policy applies to all services we offer, including our website, client portal, and streaming solutions.

Data Controller

The data controller for personal information collected through this website is:

Information We Collect

Information You Provide Directly

• Full name
• Email address
• Phone number
• Company name
• Message content submitted through the contact form
• Client portal account information (email, encrypted password)
• Support tickets and inquiries

Information Collected Automatically

• IP address
• Browser type and operating system
• Pages visited on the website
• Date and time of visit
• Referring URL
• Language preference
• Cookie data (see Cookie Policy)

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent to process your data (e.g., submitting a contact form, registering for the portal).
• Contract Performance: When processing is necessary for the performance of a contract we have with you.
• Legitimate Interest: When we have a legitimate business interest that does not override your rights (e.g., improving our services, data security).
• Legal Obligation: When processing is necessary to comply with legal obligations.

How We Use Your Information

• Providing services and technical support
• Responding to inquiries and requests
• Managing your client portal account
• Improving our website and services
• Analyzing website traffic and usage patterns
• Complying with legal and regulatory requirements
• Sending service updates and communications (with your consent)

Data Sharing with Third Parties

We do not sell, trade, or rent your personal information. We may share data with:

• Service Providers: Cloud hosting providers (Supabase), analytics services, and CDN services necessary to operate our services.
• Legal Requirements: When required by law, court order, or legal proceedings.
• Protection of Rights: To protect our rights, property, or safety, or that of our users or the public.

Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by law. Account details are retained while the account is active. Contact inquiries are retained for 3 years. Aggregated analytics data is retained for 26 months.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including SSL/TLS encryption, password hashing, access controls, and regular data backups. However, no method of transmission over the internet is 100% secure.

Your Rights

Under the Israeli Privacy Protection Act and GDPR regulations (where applicable), you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Restrict the processing of your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to the processing of your data
• Withdraw Consent: Withdraw consent at any time

To exercise your rights, contact us at info@multix.co.il. We will respond to your request within 30 days.

International Data Transfers

Your data may be stored and processed on servers located outside of Israel. We ensure such transfers are conducted in compliance with legal requirements, with appropriate safeguards in place.

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on the website with an updated "Last updated" date. Continued use of the website after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or our data practices, contact us: